crikix Privacy Policy
Protecting your personal information is our highest priority. This policy explains how crikix collects, uses, and keeps your data secure.
crikix ("we", "us", or "platform") is a trusted platform providing online betting and casino services in Bangladesh. Welcome to our website crikix.cam.
This Privacy Policy ("Policy") tells you what kinds of personal information we collect, why we collect it, how we store it, and what steps we take to protect it. By using our services, you are considered to have accepted the terms of this Privacy Policy.
Our platform is for individuals aged 21 and above only. We never knowingly collect information from minors. If we determine that information from a minor has been collected, it will be deleted immediately.
Section 1: Data Collection
We collect the following types of information for the purpose of providing our services.
Registration Information
When you create an account on crikix, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID / passport number (for identity verification)
- Home address
Transaction Information
To manage financial transactions, we collect:
- bKash, Nagad, Rocket, or bank account details
- Deposit and withdrawal history
- Transaction time and amount
- Payment method identification details
Full card numbers or bank PINs are never stored. All financial information is kept secure through encryption.
Automatically Collected Information
When you use our website, the following information may be collected automatically:
- IP address and device type
- Browser and operating system information
- Log of pages viewed and actions taken
- Login and logout times
- Cookie and session data
Information from Communications
If you contact us, we retain:
- Live chat conversations
- Email message content
- Support ticket details
- Complaints and feedback
Section 2: Purpose of Data Use
We use your information only for specific and lawful purposes.
Account Management
Your information is used to create, verify, and keep your account secure. Age and identity verification ensures the platform is accessible to the right individuals.
Service Delivery and Improvement
Your information is used to process gameplay, betting, deposits and withdrawals, and to provide a personalized experience based on your preferences.
Fraud Prevention
Relevant data is analyzed to detect suspicious transactions and to prevent money laundering or other illegal activities.
Customer Support
Our support team uses your information to resolve your complaints, questions, or issues and to provide accurate assistance.
Promotional Communications
With your consent, you will be informed about bonus offers, promotions, and new platform features. You may opt out of these communications at any time.
Legal Obligations
Your information may need to be used to comply with applicable laws and regulations and to meet any legal requirements.
Section 3: Cookie Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. crikix uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions and ensuring security.
- Functional Cookies: Remembering your preferences and settings.
- Analytics Cookies: Understanding how the platform is used and improving services.
Cookie Control
You can accept or reject cookies at any time through your browser settings. Please note that disabling essential cookies may cause some important platform features to not work properly.
We do not use third-party advertiser cookies. Our cookies are used solely to ensure quality service on the platform.
Section 4: Data Sharing and Disclosure
We do not sell your personal information to third parties. However, sharing information may be necessary in certain circumstances.
Payment Processors
Relevant financial information is shared with bKash, Nagad, Rocket, and bank transfer services to complete deposit and withdrawal processes. This information is used solely to complete transactions, and these providers operate under their own privacy policies.
Game Software Providers
Limited technical information may be shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming to operate games. This information is used to ensure game fairness and accuracy.
Legal Authorities
Information may be disclosed in accordance with valid directions from courts or relevant legal authorities, or to comply with applicable laws for the prevention of fraud and money laundering.
Technology Service Providers
Minimum necessary information is shared under contractual terms with trusted third parties for cloud hosting, cybersecurity, and technical infrastructure management. These providers are obligated to comply with our privacy standards.
Section 5: Data Storage and Security
Security Measures
We have put in place the following technical and organizational measures to protect your personal information:
- SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Encrypted Storage: Stored data is kept in encrypted databases.
- Access Control: Only authorized staff can access the necessary information.
- Firewall and DDoS Protection: Servers are protected from external attacks.
- Regular Security Audits: Regular audits are conducted to identify vulnerabilities.
- Two-Factor Authentication: An additional security layer to prevent unauthorized account access.
Data Retention Period
We retain your information for the following periods:
- Complete information is retained for as long as your account remains active.
- Even after account closure, necessary information is retained for a limited period as required by legal obligations.
- Transaction records are retained for the period specified under financial regulations.
After the specified period, your information is securely deleted or anonymized.
Section 6: Your Rights
You have the following rights regarding your personal information. To exercise these rights, please contact our support team.
Right to Access
You may request at any time to know what information we are collecting and processing about you.
Right to Rectification
If there is any incorrect or incomplete information in your account, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be limited.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Object
You may object at any time and withdraw consent to marketing communications or profiling.
Section 7: Responsible Gaming and Data Use
The Role of Data in Responsible Gaming Support
crikix places great importance on responsible gaming. By analyzing data on your gaming behavior, we identify potentially problematic patterns and maintain arrangements to provide timely support. This analysis is conducted entirely for your wellbeing.
If you wish to set your own limits or temporarily suspend your account, please contact us. To learn more about responsible gaming, read our Responsible Gaming page.
Age Verification and Protection of Minors
Our platform is for individuals aged 21 and above only. Age is verified using the date of birth and identity document information provided at registration. Any account identified as belonging to a minor will be closed immediately and the information will be deleted.
Section 8: Policy Changes and Updates
Notice of Changes
crikix may update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email or announce it clearly on our website.
Changes to the policy will take effect from the date of publication. Continued use of the service after a change is considered acceptance of the new policy.
Withdrawal of Consent
If you do not agree with our Privacy Policy, you may stop using our services and request account closure. We will process your withdrawal of consent accordingly.
Even after account closure, certain information may be retained for a specified period due to legal obligations.
Section 9: Applicable Law and Jurisdiction
This Privacy Policy is governed by applicable laws and regulations. We follow international standards in protecting user data and always operate within legal obligations.
Any dispute relating to this policy will first be resolved through discussion. If no resolution is reached through discussion, established legal procedures will be followed.
This Privacy Policy was written in Bengali. The Bengali version shall be considered the authoritative text.
Contact Us
If you have any questions or requests regarding this privacy policy, please get in touch with us.
Live Chat: 24/7 live chat support available in Bengali. Our support team handles all privacy-related requests with proper attention.
Email: [email protected]
We will respond within a reasonable time upon receiving any request related to your information.