How do I contact support about responsible gaming?

You can get immediate help in Bengali through our 24/7 live chat. You can also email us at support@crikix.cam. Do not hesitate to raise any betting-related concerns or request a limit — we will assist you with complete confidentiality.

For players aged 21 and above

crikix Responsible Gaming — your safety is our priority

Enjoy entertainment in a controlled way. crikix always places your mental and financial wellbeing first and provides all the tools you need to play safely.

21+

Age limit mandatory

24/7

Support team ready

৳500

Minimum deposit limit

100%

SSL encrypted security

What does responsible gaming mean?

Betting and casino games are made purely for entertainment. They are not a reliable way to earn money.

crikix believes that online betting should be a source of enjoyable entertainment — not stress or anxiety. Responsible gaming means playing within what you can afford to spend, not chasing losses, and keeping betting balanced with the other activities in your life.

We are committed to ensuring a safe and enjoyable environment for every player. Our platform offers a range of self-control tools to help you monitor and manage your level of play.

Important: crikix is for individuals aged 21 or above only. Minors are strictly prohibited from creating an account or playing any games.

Core principles of responsible gaming

Set a budget and stick to it
Do not increase your bets after a loss
Betting is never a substitute for income
Take regular breaks
Stop playing when you are under stress
Seek help when you need it

Protection tools and services

crikix provides these tools for your safe play — completely free and available at any time.

Deposit Limit

You can set a daily, weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, you must wait for the required cooling-off period.

Time-Out Feature

If you feel you need a short break, you can take a time-out for anywhere from 24 hours to 30 days. During this time, logging in to your account or placing bets will not be possible.

Self-Exclusion

If you want to take a long-term break, apply for self-exclusion. Your account can be closed for anywhere from 6 months to 5 years. During this period, no promotional communications will be sent to you either.

Gaming History Review

You can view your complete betting, deposit and withdrawal history at any time. This is the most effective way to understand your own playing patterns.

24/7 Bengali Support

If you have any concerns about your betting, our Bengali-speaking support team is available around the clock. Contact us via live chat and you will receive an immediate response.

Age Verification

Age verification is mandatory at the time of registration. Accounts for anyone under 21 are completely blocked. Parents are encouraged to monitor their children's and teenagers' online activity.

Signs of problem gambling

When betting crosses the line from entertainment into a problem, certain specific signs appear. If several of the following signs apply to you, it is time to seek help:

Continuously increasing bets in an attempt to recover lost money
Trying to stop betting but being unable to
Feeling restless or irritable when not playing
Lying to family or at work to hide betting activity
Borrowing money or using savings to fund betting
Neglecting time with family and friends to focus on games
Anxiety or sleep problems related to betting

You are not alone. Problem betting is a treatable condition. Seeking help takes courage.

First step toward help

Contact our 24/7 live chat support. You can receive help while keeping your identity confidential.

Email: [email protected]

Take immediate action

You can set up self-exclusion or a deposit limit on your account right now. Log in via crikix Login and go to Account Settings.

Deposit and withdrawal limits

Get to know the limits set on crikix to help you stay in control of your finances.

Feature	Limit	Method	Processing time
Minimum deposit	৳500	bKash, Nagad, Rocket, bank transfer	Instant
Minimum withdrawal	৳1,000	bKash, Nagad, Rocket, bank transfer	10–45 minutes
Custom deposit limit	You decide	From Account Settings	Takes effect immediately
Time-Out	24 hours – 30 days	Contact support	Takes effect immediately
Self-Exclusion	6 months – 5 years	Contact support	Within 24 hours

Practical tips for safe gaming

Following these simple habits keeps betting enjoyable at all times.

Set a budget

Decide in advance how much money you will spend on betting each day or each week. This budget should always be an amount whose loss would not affect your daily life.

Set a time limit

Limit how long you spend on betting before you start. Set an alarm on your phone and take a voluntary break once the set time is up.

Review regularly

Check your gaming history once a month. Keep track of your wins and losses, and consider whether betting is still a form of entertainment for you or becoming a habit.

Tell someone close to you

Talk openly about betting with a family member or a trusted friend. Being socially accountable makes responsible behaviour easier to maintain.

Age verification and minor protection

crikix strictly does not allow anyone under 21 to register an account or play games. Age verification using a national ID card or passport is mandatory at the time of registration.

A message to parents — please be mindful that your child does not use your device to access online betting platforms. Use parental control software on your devices.

For players aged 21 and above only

Age verification process

Enter your date of birth on the registration form
Upload a photo of your national ID card or passport
Document verification by the crikix team
Account activation once verification is complete
The right to request re-verification is reserved in any case of suspicion

Frequently asked questions about responsible gaming

Answers to some common questions about responsible betting.

After logging in to crikix, go to Account Settings and set your deposit limit from the "Responsible Gaming" section. Daily, weekly or monthly limits can each be set separately. Reducing a limit takes effect immediately, but increasing it requires a waiting period.

Yes. When you apply for self-exclusion, any remaining balance in your account will still be withdrawable. Contact our support team to process the withdrawal. During the exclusion period, new deposits and placing bets will be completely disabled.

A time-out is a short-term break — from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion is long-term — from 6 months up to 5 years — and cannot be cancelled before the period expires. If you are experiencing serious problems, self-exclusion is the more effective option.

Yes, you can email our support team. For third-party requests, we carefully assess the situation and contact the account holder if necessary. Protecting the individual's privacy is part of our responsibility.

No. crikix strictly rejects registrations from anyone under 21 years of age. Age verification using a national ID card or passport is mandatory at the time of registration. If verification fails, the account is closed and any deposited funds are returned.

You can get immediate help in Bengali through our 24/7 live chat. You can also email us at [email protected]. Do not hesitate to raise any betting-related concerns or request a limit — we will assist you with complete confidentiality.

Need help? We are here.

Our Bengali-speaking support team is always ready to answer any questions or provide assistance regarding responsible gaming. You can receive help while keeping your identity completely confidential.

24/7 Live Chat — instant response

[email protected]